Terms of Service

1. Introduction & Acceptance of the Agreement

These Terms of Service (the “Terms”) govern your access to and use of the QuotesFlow software-as-a-service application, related websites, APIs, and any associated services (collectively, the “Platform”), which are owned and operated by QUOTESFLOW AI ROOFING LLC, a Texas limited liability company (referred to herein as “Company,” “we,” “us,” or “our”).

The Platform is an AI-driven roofing estimation and lead discovery tool designed for use by professional roofing contractors. By (a) clicking “I agree,” (b) creating an account, (c) entering payment information, or (d) otherwise accessing or using any portion of the Platform, you affirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case “you,” “user,” or “your” shall refer to that entity. If you do not have such authority, or if you do not agree with these Terms, you must not accept these Terms and you may not use the Platform.

You must be at least eighteen (18) years of age, a lawful operator of a roofing or construction business, and capable of forming a binding contract under Texas law to use the Platform.

2. Texas Governing Law, Jurisdiction & Venue

These Terms and any dispute arising out of or relating in any way to the Platform, your account, our services, your subscription, billing, lead data, AI outputs, or otherwise (collectively, a “Dispute”) shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-laws principles.

You and Company agree that any Dispute that is not subject to the binding arbitration provisions herein shall be resolved exclusively in the state or federal courts located in Dallas County, Texas. You hereby (a) consent to the exclusive personal jurisdiction and venue of those courts, (b) waive any objection based on forum non conveniens, and (c) waive any right to a jury trial to the maximum extent permitted by Texas law.

Either party may, at its sole option, elect to resolve any Dispute through binding individual arbitration administered by the American Arbitration Association under its Consumer or Commercial Arbitration Rules, with the seat of arbitration in Dallas County, Texas. YOU AND COMPANY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION, and arbitration shall proceed only on an individual basis.

3. Mandatory AI Estimation Disclaimer

You expressly acknowledge and agree that all roofing quotes, project scopes, material measurements, square-footage calculations, material costs, labor estimates, decking-replacement projections, pricing recommendations, lead-scoring suggestions, and any other output generated by the Platform’s artificial intelligence, machine-learning models, third-party APIs (such as property-data providers and language-model providers), or automated systems (collectively, the “AI Outputs”) are unverified estimates only and are provided for informational and workflow-acceleration purposes only.

The Platform, including all AI Outputs, is provided strictly on an “AS-IS” and “AS-AVAILABLE” basis, without warranty of any kind, whether express, implied, statutory, or otherwise, including without limitation any warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, timeliness, reliability, or quiet enjoyment. Company does not warrant that AI Outputs are free of errors, hallucinations, biases, omissions, or inaccuracies.

3.1 Mandatory Independent Human On-Site Inspection

You are a licensed and/or experienced roofing professional, and you agree that you shall, prior to issuing any final, binding quote to a customer or signing any customer contract, perform an independent, in-person, human on-site inspection of the subject property. You shall independently verify all measurements, conditions (including but not limited to roof age, deck condition, pitch, ventilation, flashing, underlying structural integrity, code-compliance items), material requirements, permit requirements, labor estimates, and pricing.

You shall be solely responsible for the accuracy of any quote, estimate, contract, or other binding commitment that you deliver to any customer or third party, regardless of whether such quote, estimate, or contract was prepared with the assistance of, or derived from, AI Outputs. Under no circumstances shall Company be deemed the contractor, estimator, designer, engineer, architect, or licensed professional of record for any project.

4. Lead Generation, Property Data & TCPA Compliance

The Platform’s lead-finder functionality merely locates, surfaces, organizes, and presents publicly available or legally sourced business and consumer data (including but not limited to property records, public ownership records, address data, year-built data, and 24-month historical severe-weather event data sourced from the National Oceanic and Atmospheric Administration’s Local Storm Reports via the Iowa State Mesonet archive) obtained from third-party data providers and public sources. The storm-intelligence feature is a historical record of confirmed past events; it is not a live alerting service and does not provide real-time storm warnings.

The Platform does not send marketing, sales, outreach, cold-email, or cold-SMS communications on your behalf. Quote PDFs are downloaded by you and delivered to the homeowner via channels of your choosing (in-person, email, text, etc. — sent from your own systems). The only emails the Platform sends are transactional/legal emails initiated by you or the homeowner (password resets, e-sign legal records, billing receipts). This is by design to keep contractors clear of CAN-SPAM and TCPA risk.

100% of marketing-compliance liability rests with you, the user. You acknowledge and agree that Company is not your marketing agent, lead broker, or call-center, and that the inclusion of a lead within the Platform does not constitute consent by any consumer to receive marketing communications from you.

4.1 Your Express Compliance Obligations

You are solely and exclusively responsible for compliance with every applicable federal, state, and local law, regulation, ordinance, and rule governing your outreach, marketing, and solicitation activities, including without limitation:

• The Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, including its prior-express-written-consent requirements, automatic-telephone-dialing-system (ATDS) restrictions, prerecorded-message restrictions, and time-of-day call restrictions;
• The CAN-SPAM Act of 2003, 15 U.S.C. §§ 7701–7713, and its implementing FTC regulations, including header accuracy, opt-out mechanisms, and physical-address disclosure requirements;
• The federal National Do-Not-Call Registry maintained by the FTC, and any analogous state DNC registries (including the Texas No Call List);
• The Texas Business & Commerce Code, including without limitation the Texas Telephone Solicitation Act and Texas Telemarketing Disclosure and Privacy Act;
• All state and federal anti-solicitation, anti-spam, autodialer, robotext, and consumer-protection laws applicable in any jurisdiction where you place a call, send an email, send a text message, or otherwise contact a consumer; and
• Any licensure, registration, bonding, or insurance requirement applicable to your roofing or contracting business.

You represent and warrant that you have, and will continue to maintain, your own internal Do-Not-Call list, consent records, scrubbing processes, and compliance program. You agree to indemnify and hold harmless Company from any and all claims, fines, settlements, penalties, statutory damages, or attorneys’ fees arising out of or related to your outreach, marketing, or solicitation conduct, including any TCPA, CAN-SPAM, or DNC violation.

5. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY OR ITS AFFILIATES, MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS, THE PLATFORM, OR ANY AI OUTPUTS, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), AND EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL COMPANY’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU ACTUALLY PAID TO COMPANY FOR THE PLATFORM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

If you are using the Platform on a complimentary, beta, evaluation, or otherwise unpaid basis (including but not limited to free credits, promotional credits, or referral credits granted without payment), Company’s total aggregate liability shall not exceed $0.00.

You acknowledge that these limitations are an essential basis of the bargain between you and Company and that Company would not provide the Platform to you on these terms without these limitations.

6. Prohibited Activities

You agree that you will not, and will not permit any third party to:

• Scrape, harvest, crawl, spider, copy, replicate, mirror, or otherwise extract data from the Platform or our lead database by automated or manual means without our express written consent;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, model weights, prompts, training data, or underlying ideas or algorithms of the Platform or any AI model used by the Platform;
• Share, sell, rent, lease, sublicense, transfer, or otherwise make available your account credentials, API keys, or user seats to anyone other than the seats you have paid for under your subscription;
• Use the Platform to send spam, phishing emails, robocalls, malware, harassing content, or any communication that violates any applicable law including without limitation TCPA, CAN-SPAM, or the DNC Registry;
• Misrepresent your identity, your authority, or the source of any quote, estimate, or communication delivered through the Platform;
• Use the Platform to discriminate against any individual on the basis of any protected characteristic under federal, state, or local law;
• Interfere with, disrupt, overload, or attempt to gain unauthorized access to the Platform, our servers, or any third-party service the Platform uses;
• Use the Platform in any manner that violates these Terms, the Privacy Policy, our Acceptable Use Policy, or any applicable law or regulation.

Violation of any of the foregoing constitutes a material breach of these Terms and may, at our sole discretion, result in immediate suspension or termination of your account and forfeiture of any unused credits or pre-paid amounts.

7. Subscriptions, Credits, Free Trial & Billing

Access to certain features of the Platform requires a paid subscription billed through our payment processor (Stripe). All fees are quoted in U.S. dollars and are non-refundable except where required by applicable law. By providing a payment method you authorize Company and its payment processor to charge that payment method on a recurring basis until you cancel.

Free Trial. Every new signup is granted a one-time free trial consisting of three (3) lead unlocks plus three (3) quote drafts, with unlimited AI roof estimates during the trial window. The trial does not require a credit card. Once the trial allotment has been consumed, the Platform enforces a paywall and you must subscribe to a paid plan to continue. The trial has no cash value, is non-transferable, and is granted at most once per organization at Company’s sole discretion.

Plans. Subscriptions are offered in tiers (currently Solo, Crew, and Business), billable monthly or annually. Tier features, included seat counts, lead-lookup allowances, and benchmark-access entitlements are described on the Pricing page and may be updated by Company from time to time on a forward-looking basis. Annual subscriptions are billed up front for the full year and are not refundable on a pro-rata basis (see the Refund & Cancellation Policy).

Monthly lead lookups granted as part of a Solo subscription reset at the beginning of each billing cycle and do not roll over. Crew and Business plans receive unlimited lead lookups. Top-up packs are available for purchase on the Solo plan only; the credits in a purchased top-up pack never expire and persist on your account as long as your account remains in good standing. Top-up credits are not available to Crew or Business plans because those plans already include unlimited lookups. All credits are non-transferable and have no cash value.

Single-Session Enforcement (Solo plan). To preserve the integrity of per-seat pricing on the Solo plan, the Platform enforces a single concurrent session per Solo user account on a “last-login-wins” basis. Signing in on a second device automatically invalidates the prior device’s session. Crew and Business plans support multiple concurrent sessions per seat. Sharing of a single Solo account across multiple individuals is a material breach of these Terms and may result in suspension under the Acceptable Use Policy.

You may cancel your subscription at any time via the in-app billing portal. Cancellation takes effect at the end of the then-current billing period; no partial-period refunds are provided.

8. Termination

Company reserves the absolute right, in its sole and exclusive discretion, to suspend, restrict, ban, deactivate, or terminate your account, your access to the Platform, or any specific feature at any time, with or without notice, with or without cause, and with or without refund, including but not limited to any actual or suspected breach of these Terms, our Privacy Policy, or any applicable law or regulation.

Upon termination, your right to access the Platform immediately ceases. Sections that by their nature should survive termination shall survive, including without limitation Sections 3 (AI Disclaimer), 4 (TCPA Indemnification), 5 (Limitation of Liability), 9 (Indemnification), 11 (Dispute Resolution), and any provision of the Privacy Policy related to data retention.

9. Indemnification

You agree to defend, indemnify, and hold harmless QUOTESFLOW AI ROOFING LLC and its affiliates, members, managers, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, demands, actions, investigations, suits, damages, losses, liabilities, settlements, judgments, fines, penalties, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or related to: (a) your use of the Platform; (b) your violation of these Terms or any applicable law; (c) your outreach, marketing, or solicitation activities, including without limitation any alleged TCPA, CAN-SPAM, DNC, or state-law violation; (d) any quote, estimate, or contract you deliver to a customer or third party; (e) any breach of your representations, warranties, or covenants in these Terms; and (f) your infringement of any intellectual property, privacy, publicity, or other right of any person or entity.

10. Intellectual Property; License

Subject to your full compliance with these Terms and timely payment of all applicable fees, Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform solely for your internal business purposes during the term of your subscription. All right, title, and interest in and to the Platform, including all related software, models, prompts, designs, marks, content, and improvements, remain the exclusive property of Company and its licensors.

You retain ownership of any data you input into the Platform (your “User Content”). You grant Company a worldwide, royalty-free, non-exclusive license to host, process, transmit, display, and use your User Content solely as necessary to operate, secure, support, and improve the Platform (including via aggregated and de-identified analytics).

Aggregated Benchmark Data. You acknowledge and agree that Company may compute, store, and display anonymized, aggregated statistics derived from User Content (including quote totals, materials, square-footage bands, and ZIP-3 geography) for the purpose of providing market-intelligence features to subscribers, improving the Platform, and reporting industry trends to investors, auditors, or successor entities. Such aggregated statistics (the “Benchmark Data”) (i) do not include personally identifiable information or any individual quote attributable to you, (ii) are subjected to a k-anonymity threshold of at least five (5) quotes from two (2) or more distinct contractors before publication, and (iii) are owned by Company and may be used and disclosed by Company in perpetuity without further notice or compensation. Deletion of your account removes your contributions from the underlying event log; existing Benchmark Data buckets are then re-derived from remaining contributors.

11. Modifications

Company may modify these Terms from time to time. The updated version will be posted at this URL with a revised effective date. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, your sole remedy is to discontinue use of the Platform and cancel your subscription.

12. Miscellaneous

• Entire Agreement. These Terms, together with the Privacy Policy, the Acceptable Use Policy, the Refund & Cancellation Policy, the Contractor Licensing & Compliance Addendum, the Texas Business Disclosures, and any order forms or written addenda, constitute the entire agreement between you and Company regarding the Platform and supersede all prior agreements.
• Severability. If any provision is held unenforceable, the remaining provisions remain in full force and effect.
• No Waiver. A waiver of any breach is not a waiver of any subsequent breach.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms freely, including in connection with a merger, sale, or other corporate transaction.
• Notices. Legal notices to Company must be sent to legal@quotesflowairoofing.com. Notices to you may be sent to the email address on your account.
• Force Majeure. Company is not liable for any delay or failure caused by events beyond its reasonable control.
• Relationship. Nothing in these Terms creates any agency, partnership, joint venture, employment, or fiduciary relationship between you and Company.

13. Contact

General product questions: support@quotesflowairoofing.com
Legal notices and Terms-related correspondence:
QUOTESFLOW AI ROOFING LLC
Attn: Legal
Dallas County, Texas
Email: legal@quotesflowairoofing.com